Frequently Asked Questions

Glass, Plastic & Packaging Solutions - The Pack Stock Ireland

ABOUT THE PACK STOCK

What is The Pack Stock ? 

The Pack Stock is an online packaging store supplying glass and plastic bottles and jars, cardboard boxes, gift packaging, lids and closures, packaging consumables, and protective packaging to customers across Ireland and the United Kingdom. The Pack Stock Ireland is the new brand name for Alpack, which has been rebranded as part of its integration into Berlin Packaging.

I used to order from Alpack — is this the same company?

Yes. Alpack (alpack.ie) has rebranded as The Pack Stock. The product range, the team, the warehouse location, and all contact details remain exactly the same. If you have any questions about your previous orders or account, contact our sales team by phone on +353 1 2957137 or by email at sales.dublin.ie@berlinpackaging.com.

Where is The Pack Stock located

We are located at Unit A2, Three Rock Road, Sandyford Industrial Estate, Dublin, D18 ER27, Ireland. We are next door to Des Kelly Interiors in the Sandyford Industrial Estate. Our registered company number is 136925 and our VAT number is IE4883116I.

How can I contact The Pack Stock ?

You can reach our sales team by phone on +353 1 2957137 or by email at sales.dublin.ie@berlinpackaging.com. Our team, are available Monday to Thursday 8am to 5pm and Friday 8am to 3:30pm. We are closed on Saturdays and Sundays. You can also send a message through the contact form at alpack.ie/contact-us.

How do I get to the warehouse?

From the M50 Southbound: take Exit 14. Follow the road past the Clayton Hotel on the right, then turn left at the lights. Follow to the crossroads and turn left, then left again at the T junction. Take the first right and first right again. We are on the right towards the end of the road, next door to Des Kelly Interiors.

PRODUCTS & USE CASES

What products does The Pack Stock sell?

The Pack Stock Ireland offers a broad range of packaging across seven categories:

  • Glass Bottles and Jars: glass honey jars, glass jam jars, clip top storage jars, beer and cider bottles, milk and juice bottles, glass sauces and oil bottles, glass swing top bottles, and bulk packed pallets
  • Cardboard Boxes: boxes in all shapes and sizes for shipping, storage, and retail
  • Plastic Containers: tamper-evident tubs, PET juice bottles, and plastic buckets. All are fully recyclable and food grade
  • Gift Packaging: wicker baskets, hamper baskets, cellophane bags, jute bags, gift boxes, wine boxes, jar gift boxes, cellophane wrap, tissue paper, and woodwool hamper filler
  • Lids and Closures: twist-off caps, honey jar caps, crown corks, corks, and plastic screw caps
  • Packaging Consumables: paper bags, tape guns, polystyrene insulating boxes, ice packs, loose fill, stand-up pouches, packing tape, bubble wrap, pallet wrap, and luxury gift bags
  • Protective Packaging: protective solutions for safe delivery of your products

Do you sell plastic containers?

Yes. The Pack Stock Ireland stocks plastic containers across three subcategories: tamper-evident tubs, PET juice bottles, and plastic buckets. All plastic containers are fully recyclable and food grade. White plastic buckets and clear plastic tubs are both available. The 510ml oval plastic tub and lid is one of the most popular products in this category.

What gift packaging do you sell?

The Pack Stock Ireland offers a wide range of gift packaging, including:

  • Hamper Baskets: 24 products, the widest gift packaging range. The 14 inch wicker hamper is a bestseller, from 23.93 EUR including VAT
  • Wicker Baskets: 13 products
  • Gift Boxes: 21 products
  • Wine Boxes: 23 products
  • Jar Gift Boxes: 8 products, available in four sizes to suit 12oz and 8oz jars, made from natural materials

Do you sell labels?

Yes. We stock 10 honey labels. We also offer a one-stop shop for printed cap requirements, with all standard sizes available in full colour.

Do I need to sterilise glass jars before use?

Yes. All glass jars and bottles sold in modular packs must be inverted and cleaned before use. For a full guide on how to sterilise your jars, visit our dedicated sterilisation page at thepackstock.com/sterilisation.

Does The Pack Stock Ireland supply bulk or pallet orders?

Yes. We sell bulk packed pallets of glass jars, available in the Glass Bottles & Jars category on our website. Buying by the pallet is the most cost-effective way to order — the more you buy, the more you save per unit. For more information or to discuss a large order, contact our sales team on +353 1 2957137 or at sales.dublin.ie@berlinpackaging.com.

ORDERING & PAYMENT

How do I place an order?

You can order directly through the website by adding products to your basket and completing the checkout. You can also contact the sales team directly by phone on +353 1 2957137 or by email at sales.dublin.ie@berlinpackaging.com. Our team will be happy to assist. To manage your orders and account, register or log in via the My Account section on the website.

Do I need to create an account to buy?

Yes. To place orders through the website you will need to create a customer account by registering in the My Account section. Your data will be processed for as long as your account is active. You may close your account at any time. If your account remains inactive for three years, The Pack Stock Ireland will contact you to find out whether you wish to maintain or close it.

What payment methods do you accept?

We accept PayPal and bank transfer. Your bank details are processed and stored securely by the operator of the payment service you have chosen, for the time stipulated by national law.

SHIPPING & DELIVERY

How quickly will my order be dispatched?

On receipt of your order we will dispatch goods within 48 hours. Please note that Saturdays and Sundays are not working days and should not be considered for shipping purposes.

What is a kerbside delivery?

All deliveries are kerbside only. Drivers will not enter customers' premises at delivery. For larger orders, delivery is normally made on a tail-lift truck. Please ensure someone is available to receive and move the goods at the time of delivery.

What if I have restricted access at my delivery address?

You must inform us at the time of ordering if there are any restrictions when delivering. The Pack Stock Ireland cannot accept responsibility for a failed delivery caused by restrictions that were not communicated in advance.

RETURNS & REFUNDS

Can I return a product?

Returns are only accepted with prior written permission from The Pack Stock Ireland. Without prior written permission, The Pack Stock is not obliged to accept goods that have been returned by a customer, except as may otherwise be agreed in writing in the order confirmation. The acceptance of returned goods does not imply an acceptance of the reason for the return.

What happens if I refuse delivery or return goods without authorisation?

Shipments that have been ordered but of which delivery has not been accepted, or that have been returned without authorisation, will be charged to the customer. All damage arising from non-acceptance or unauthorised return shall be paid by the customer, unless the customer can demonstrate that the delivered goods are not in accordance with the original agreement.

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