Shipping policy

Shipping and Delivery Policy - The Pack Stock 

Last Updated: 08 September 2026 

This policy governs all shipments of glass containers, plastic packaging, closures, and related products from The Pack Stock (Berlin Packaging Ireland) to customers in Republic of Ireland and Northern Ireland. 

 Section 1: Geographic Coverage and Service Areas 

Delivery Territories: 

We provide shipping services exclusively to: 

Service Exclusions: 

We do not deliver to: 

Section 2: Order Processing and Dispatch 

Processing Timeline: 

Standard Processing: Orders placed on business days before 14:00  are typically processed and dispatched the same day, subject to stock availability and payment verification. 

Extended Processing: Orders placed after 14:00 , weekends, or Irish bank holidays are processed on the next business day. 

Large/Custom Orders: Bulk orders and custom products may require 3-6 working days processing time, which will be communicated at order confirmation. 

Order Confirmation: 

You will receive: 

 Section 3: Shipping Methods and Carrier Selection 

Due to the specialized nature of glass and plastic packaging, we utilize different shipping methods based on order characteristics: 

Parcel Delivery (Small to Medium  Orders): 

Pallet Freight (Bulk/Heavy Orders): 

Carrier Selection: We select the most appropriate carrier based on destination, product fragility, weight, and delivery requirements. Carrier choice remains at our discretion unless specifically agreed otherwise

Section 4: Delivery Timeframes 

Estimated Transit Times (from dispatch date): 

Important Disclaimers: 

These are estimated timeframes only, not guaranteed delivery dates. Actual delivery times may vary due to: 

Consumer Rights: Under EU Consumer Rights Directive, if we fail to deliver within 30 days (or agreed timeframe), consumers may cancel and receive full refund including shipping costs. 

Section 5: Risk Transfer and Liability 

Consumer Customers (B2C) 

Risk Transfer 

In line with the Consumer Rights Act 2022, all goods remain at our risk until they are physically received by you, or by a person you nominate. If you choose to use your own carrier (not arranged or recommended by us), risk transfers to you once the goods are handed over to that carrier. 

Our Responsibility 

Business Customers (B2B) 

Risk Transfer 

For business customers, the Sale of Goods Act 1893 (as amended) applies. Unless otherwise agreed, risk passes to you when the goods are collected by the carrier at our facility (FCA terms). If delivery is delayed due to the fault of either party, the goods are at the risk of the party responsible for the delay. 

Your Responsibility 

Title Transfer 

Ownership passes upon delivery in accordance with the Sale of Goods Act 1893, subject to our retention‑of‑title clause, meaning title remains with us until full payment has been received. 

Section 6: Critical Inspection Requirements 

Due to glass fragility and contamination risks, strict inspection procedures apply: 

Consumer Customers (B2C): 

Recommended Procedure: 

Business Customers (B2B) - Mandatory Inspection: 

Upon Delivery (Before Signing Receipt): 

Within 48 Hours of Delivery: 

Reporting Requirements: 

Critical Consequence: Failure to inspect and report within specified timeframes constitutes acceptance of goods in delivered condition. Late claims may be rejected under Dutch commercial law. 

Industry Standard Tolerances: 

The following variations are acceptable and not grounds for return: 

Section 7: Shipping Costs and VAT Treatment 

Cost Calculation: 

Shipping costs are determined by: 

Cost Transparency: All shipping costs are clearly displayed at checkout or quoted in writing for B2B orders before confirmation. 

VAT Treatment: IE  VAT at 23% applies to both goods and delivery charges unless customer provides valid IE VAT number for zero-rated business sales. 

Section 8: Delivery Issues and Problem Resolution 

Failed Delivery Attempts: 

Parcel Deliveries: 

Pallet Deliveries: 

Damaged Goods Resolution: 

Consumer Process: 

Business Process: 

Lost or Significantly Delayed Shipments: 

Investigation Timeline: 

Consumer Protection: Full refund including shipping costs if shipment confirmed lost or delayed beyond reasonable limits.

Section 9: Special Handling for Glass Products 

Protective Measures: 

All glass shipments include: 

Breakage Policy: 

Industry Standard: Breakage up to 3% of total glass order quantity is considered acceptable industry tolerance. 

Excess Breakage: Claims accepted only for breakage exceeding 3%, with photographic evidence and proper damage reporting within required timeframes. 

Replacement Process: Confirmed excess breakage results in immediate replacement or credit at our discretion. 

Section 10: Contact Information and Customer Support 

Customer Service Team: 

For Shipping Inquiries, Please Provide: 

Response Commitment: 

Company Addresses: 

Headquarters (Registered Office): Berlin Packaging Ireland- Unit A2 Three Rock Road 

Sandyford Ind Est – Sandyford – Dublin -D18ER27  

Section 11: Legal Compliance and Updates 

Governing Law: 

This policy follows Irish law, including the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, and the Sale of Goods Act 1893 (as amended). Nothing in these terms limits your statutory consumer rights.